Frequently Asked Questions
When can I check-in? What time is check out?
Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)
What are the reception open hours?
Our reception is open:
9am until 9pm Monday - Friday
10am until 8pm Saturday
11am until 6pm Sunday's and Bank Holidays
What if I am arriving outside these hours?
An out of hours check-in service is available. We will contact all guests shortly after receiving your reservation to discuss arrival times, if necessary full details of out of hours check-in will be provided before you commence your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.
Do you accept group bookings?
If you are reserving 5 or more apartments for your party please contact us.
Are the apartments pet friendly?
Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.
Do the apartments accommodate people with disabilities?
All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception/. More detailed property accessibility information is available.
Does the apartment have a...
We are regularly asked about the following items and are pleased to confirm they are included as standard in every apartment:
Bed linen, towels, hairdryer (one per apartment), iron, ironing board, corkscrew
What is the cancellation policy?
The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.
How will my details be used?
Do the apartments have internet access?
Complimentary Wi-Fi is available. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.
Do your bathrooms have bath or shower?
All bathrooms are en suite with fantastic power showers
When is the apartment 'serviced'?
We include a weekly clean after a 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.
How can we pay?
We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.
What is the security deposit?
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.